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4 Ways to Enhance Your Customer Service Standards

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4 Ways to Enhance Your Customer Service Standards

77% of customers are likely to recommend your company if they have a positive experience. Gone are the days when consumers bought a product or service simply because they saw an ad. More people are now making purchase decisions based on the experience or interaction they’ve had with a company. No matter how talented your sales team is or how exceptional your products are, consumers are more likely to remember their interaction with your company.

A past study predicted that by 2020, 86% of customers would spend more for a better experience. Customers are the heart of your business, that’s why it’s important to make them happy with great products and exceptional service. If you want your customers to be loyal, use these four effective tips. 

  1. Enhance Your Customer Service

Excellent customer service can triple your business’ growth even when you have no new products. It turns customers into brand ambassadors who become loyal and grow your brand. A customer’s experience is determined by the quality of support they receive. No software can compensate for a lack of skills.

Hire professionals with the right skills and train them so they can remain relevant in an ever-changing industry. A good customer service rep must deeply understand your products and services, have superb communication skills, patience, and empathy. Train your team to handle all kinds of customers professionally.

  1. Streamline Customer Service with Automation

It’s become the norm for consumers to expect instant responses. Constantly innovate your customer service delivery to provide a faster, comprehensive, and more seamless customer experience. For example, companies can use a Gmail support ticket system to automate and streamline customer responses.  

While some customers prefer speaking to a person, others don’t mind chatbots. Use help desk software to offer a personalized experience and to resolve routine issues. You will drive productivity, cross-sell products, and scale your business. The information the software collects will also help your customer service agents to resolve issues faster. 

  1. Monitor Customer Service Experience

89% of customers would like to provide feedback on their customer service experience. To provide great customer service, you need to understand customers’ needs, experiences, and pain points. If you’re unsure how skilled your customer service team is, ask your customers about their experiences through questionnaires or polls.

Great customer service means carefully listening and acting on your customers’ needs and desires. Gather feedback from customers to establish trust and to make them feel you value them and care about their concerns. Constantly seek opportunities to improve your customer service. 

  1. Provide an Omni-Channel Experience

Use different channels to provide the experiences your customers are looking for. Today’s consumers communicate with organizations through social media, phone, email, text, and in person. Boost your brand’s reputation and make it easier for customers to connect with you on any platform by providing a consistent experience across all channels.

You can use mobile to provide customer support services to people on the go. Customize your customer service system to provide a great mobile experience. Use social media to connect with customers and offer effective solutions to their queries and complaints. 

There’s always room for improvement in customer service, even if you have great customer reviews. Customer expectations are always rising, so every business should prioritize customer service. Review your service delivery and determine where you can improve. Great customer service can help you make customers loyal, improve brand awareness, drive sales, and attract new customers.

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Money

3 Reasons Why You Should Consider Getting a Home Warranty

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Home-Warranty

No one wants to think about the possibility of their home needing repairs or replacements, but sometimes things happen that are out of our control. A home warranty can help to cover the costs of these unexpected events, so you can rest easy knowing that your home is taken care of. Here are three reasons why you should consider getting a home warranty today!

Home Warranty

Peace of Mind

Home warranties offer peace of mind for homeowners. There is something to be said about being able to simply relax at home knowing that you are not responsible for any unexpected repairs or replacements. The benefits of a home warranty are not limited to the actual contract as this URL shows, but also include the policy service and support. A reputable company will ensure that you get all of your questions answered and help to make the process of filing a claim as smooth as possible.

Home warranties can be used on any part of your home, including appliances, plumbing systems, heating/cooling systems, electrical systems, roofs, and more. If you are willing to invest in the quality of your home now to ensure its value does not depreciate over time, then it makes sense to invest in a warranty that will protect it for years to come.

Faster Repairs

Another perk of a home warranty is taking advantage of faster repairs. Depending on the insurance company and the type of warranty, some service providers will be able to complete certain repairs within 24 hours or less. For example, if you live in a warm climate and your AC system breaks down, then it is more than likely that a reputable contractor will come and fix the problem as soon as possible because it is in their best interest.

The rapid service that a home warranty provides also helps to prevent further damage from being done to your home, which can save you money in the long run. The sooner you can get certain repairs completed, the easier it will be to make things right again without any unexpected expenses.

Affordability

Home warranties can be affordable, especially if you plan on living in your home for a long time. With the rising costs of repairs and replacements, what would have once been an unexpected expense can now become a burden that lasts for years to come. By investing in something as small as a home warranty, you could save thousands of dollars in the long run.

For example, if your AC system breaks down and you were to pay for its repair or replacement on your own, then it would be easier to see how much you are spending. But, if you were to factor your time and effort into finding a reputable contractor for an AC repair or replacement, then it might be best to pay the small annual fee for warranty service instead. With warranties, contractors are verified by the insurance company meaning they have been checked for quality workmanship and fair prices.

A home warranty is worth it if you plan to invest in your home long term. In addition to peace of mind, repairs will be done quickly without additional stress on your part. Home warranties may seem costly at first glance but they can offer great value to homeowners willing to invest in their homes.

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After a viral Tirade against smoothie shop employees, a Merrill Lynch advisor is fired

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After a viral Tirade against smoothie shop employees, a Merrill Lynch advisor is fired

After a viral Tirade against smoothie shop employees, a Merrill Lynch advisor is fired

Merrill Lynch investment advisor has been charged and dismissed after a customer’s outburst against staff at a Robeks smoothie store went viral.

On Saturday, James Iannazzo planned for a smoothie to be sent to his son, who is allergic to peanuts, from a Robeks location in Connecticut. According to a statement from the Fairfield Police Department, he requested that the drink not contain peanut butter but failed to explain that he was allergic to it.

When he demands to know who produced the drink, three staff tell him they don’t know and that he should contact the franchise’s corporate headquarters. Iannazzo starts yelling at the workers, calling them “f* stupid, f* ignorant high school kids.” The argument swiftly escalates.

It was at this point that another worker dialled 911 because Iannazzo had just thrown a drink at one of them. According to authorities, the employee was uninjured. A coworker requests that he leave but he refuses, saying, “f immigrant loser.” at her. Attempts to enter a section of the store reserved for staff are shown on tape, but he is unable to do so.

When police arrived, Iannazzo had already fled the scene, but he eventually handed himself up, according to police reports.

More than half a million people have seen a video of the incident on Twitter as of Sunday afternoon.

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Food

M&M’s: New Colors, Shoes, and Personalities for Characters

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M&M's New Colors, Shoes, and Personalities for Characters

M&M’s: New Colors, Shoes, and Personalities for Characters

The colourful figures you see on M&M’s candy packages and ads will get a new appearance as part of the company’s rebranding effort. “global commitment to create a world where everyone feels they belong.” was cited by Mars, Inc. in making the statement.

To celebrate their new M&M’S mascots, the candy company has developed a YouTube ad that includes messages of belonging and accepting everyone. The new characters are barely distinguishable from the old cast. This year’s M&Ms have a more streamlined form and fading colours on their arms and legs to match the candy shell hue. Most obviously, though, is the height of the brown M&M’s heels being decreased and the green M&M’s towering go-go boots being switched for shoes.

There will be a more modern take on the characters’ features, as well as more complex personalities to promote the significance of self-expression and the strength of community via storytelling, according to a statement from Mars, Inc. It is expected that the ampersand will be given more prominence in the new logo in order to emphasise the brand’s goal of uniting individuals.

For the first time since 2012, a set of six M&Ms in various colours has been shown in commercials. In 1954, two M&M’s figures initially appeared in black-and-white ads.

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