Uber pay $2.2 million to settle claims it overcharged riders with disabilities
Uber Technologies Inc., a ride-hailing company, is settling a Justice Department lawsuit that accuses it of overcharging passengers for disorderly behavior. The company has agreed to pay back at least 2.2 million dollars to passengers who were asked to pay delay length fees despite the fact that they were physically challenged, necessitating the need for more time to board their reserved vehicle. About 1.74 million dollars will be refunded. About a thousand people who complained about the fees will get money back, and another 500,000 people who had a similar problem will also get money back.
In addition, the ride-hailing company will offer financial standing to over 65, 000 people who have successfully renounced delay duration fees. All of these people will receive two times the amount of money they were originally required to pay as a delay duration fee. The ride-hailing company started charging wait time fees in 2016. The company started charging extra for its customers if the driver waited longer than two minutes after arriving at the pickup spot. By taking this action, the company forced physically challenged people to pay more than other riders. According to the Justice Department, the violations violated Title III of the Americans with Disabilities Act, which forbids discrimination by transportation companies.
The ride-hailing company stated in an interview with a news agency that it was pleased with the agreement and maintained that it was running every day to increase consumer availability. Users were encouraged to sign up for the renunciations through it. According to the agreement, the ride-hailing company must continue to offer the renunciation to all eligible passengers for the ensuing two years. The Department further asserted that travelers without renunciations would still have easy access to reimbursement. According to the ride-hailing company, the resigning group, which will be published in 2021, will be shown.
This agreement most likely wouldn’t guarantee some authorities. It protects the ride-sharing company from potential claims relating to delay fees in the future. The pact does not address such issues, although the company has dealt with a number of complaints regarding the lack of ADA-approved wheelchair-accessible rides. Although it may be argued that this is a win for those customers who, due to their physical limitations, had no choice but to pay the waiting price.