Google is starting to process Stadia Refunds after deciding to shut down
Three years after its initial launch, Google made the decision to discontinue Stadia, its cloud gaming platform. Google also stated that it will return payments made directly through the search engine. It is now known that the business is starting to handle the returns. All hardware purchases are refunded as well. According to Google, all refunds will be handled automatically, including those for “Stadia Store purchases of games, add-on content, and membership costs other than Stadia Pro.”
Google added, “We ask for your patience as we work through each transaction and ask that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time.” “We still expect most refunds to be processed by January 18, 2023.”
For all users, refunds must be routed to the original form of payment. Let’s say that, for whatever reason, the business is unable to reimburse a customer using their original payment method. In that instance, an email outlining how to set up a different refund option will be sent.
The automatic refunds to the original forms of payment will still be given to customers who have deleted their Google accounts used to make Stadia purchases, but if the original form of payment is no longer available, customers must contact Stadia customer support and “be prepared to provide the email of the deleted account, your last transaction date, and your last transaction amount.”
Google later stated that “Stadia hardware purchases (the Stadia Controller, Founder’s Edition, Premiere Edition, and Play and Watch with Google TV packages) were made through the Google Store and software transactions (games and add-on purchases) through the Stadia store.” Stadia Pro subscriptions are not refundable; however, you will be able to play your games in Pro without incurring any additional charges until the final wind-down date.
People may have questions about their Stadia refund status, even though Google anticipates that the majority of refunds will be processed by January 18, 2023. This Google support page lists all potential refund outcomes.