The financial behemoth was trending on Twitter on Friday, as users complained that the Bank of America BAC, +1.48 percent app was down – on the first of the month, when rent, utilities, and other expenses are frequently due.
Although Halloween is still a few weeks away, Bank of America gave many of its customers an early October scare on Friday.
“Anyone else having issues with Bank of America app? The irony of this s—messing up on the morning of the 1st,” tweeted one user, sharing the consensus of other Bank of America customers struggling to access their accounts over the app.
“Trust Bank of America to be down on my payday,” said another.
Furthermore, many clients were unable to access their accounts on Bank America’s website. “Some customers may be unable to access Online Banking at this time,” Bank of America’s website said. “Your accounts continue to be secure. We are actively working to make our site available again to all of our customers as soon as possible.”
At around 10 a.m. ET on Friday, Downdector.com, which analyses reports of technological faults and outages of various services in real time, began reporting a rise in Bank of America complaints. According to DownDetector, more than 12,000 reports had been submitted as of 11:15 a.m. Friday. However, by 12:00 ET, the complaints dropped to a trickle.
A Bank of America spokeswoman confirmed to MarketWatch via email that the company was aware of some clients experiencing “slowness” when attempting to view their account information, but that service had been “100% restored” by 2 p.m. ET on Friday. The bank also stated that customers’ personal and account information was kept safe and secure.